SlotLounge Online Casino Privacy Policy

At SlotLounge Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you visit slotlounge.com or use our services — including our native iOS and Android apps. By accessing our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@slotlounge.com if you have any questions.

1. Who We Are

Here at SlotLounge, we operate as an online casino offering a wide range of games, promotions, and services to players in permitted jurisdictions. We are operated by Hollycorn N.V., a company registered in Curaçao (registration number 144359), with registered address at Scharlooweg 39, Willemstad, Curaçao. Our platform is licensed under the Curaçao Gaming Control Board. For any privacy-related inquiries, you may reach our data team at support@slotlounge.com. We act as the data controller for all personal information collected through our website and SlotLounge app.

2. Information We Collect

When you register and use our services at Slot Lounge Casino, we may collect a variety of personal and technical data. Our data collection practices are designed to be transparent and proportionate to the purposes for which your data is used.

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents (passport, national ID, driver's licence) for KYC verification
• Payment details including card numbers, e-wallet accounts, bank account information, and cryptocurrency wallet addresses

2.2 Technical and Usage Data

• IP address, browser type, and device identifiers
• Login timestamps, session duration, and navigation data
• Gaming activity logs, including game history, bet amounts, and transaction records
• Communications with our support team via live chat or email
• Data collected via cookies and similar tracking technologies

3. How We Use Your Information

We at SlotLounge use the personal data we collect for clearly defined and lawful purposes. We do not sell your personal data to third parties, and we process your information only to the extent necessary for the following purposes:

• Account management: We use your registration data to create and maintain your account, verify your identity, and allow you to log in via slotlounge login on any supported device.
• Payment processing: We process your financial data to handle deposits and withdrawals securely across all supported methods including Visa, Mastercard, Skrill, Neteller, bank transfers, and cryptocurrencies.
• Bonus and promotions management: We use your account data to apply eligible offers such as the SlotLounge no deposit bonus, welcome package, reload bonuses, and VIP club rewards.
• Legal compliance: We are required by law to verify your identity (KYC), monitor for suspicious activity, and comply with anti-money laundering (AML) regulations. KYC verification must be completed within 40 days of our request.
• Customer support: We use your data to respond to your queries through our 24/7 live chat and email channels.
• Service improvement: Our SlotLounge platform uses aggregated usage data to enhance game performance, fix technical issues, and optimise user experience.
• Responsible gaming: We monitor gameplay patterns to identify and support players who may be experiencing gambling-related harm.

4. Cookies and Tracking Technologies

Our SlotLounge Casino website uses cookies and similar technologies to ensure proper functionality and a personalised experience. Cookies are small data files stored on your device when you visit our site or use the Slot Lounge app.

4.1 Types of Cookies We Use

• Essential cookies: Necessary for core functionality such as session management and slotlounge casino login authentication.
• Analytics cookies: We use these to understand how users navigate our platform and which features are most popular.
• Marketing cookies: These help us deliver relevant promotional content and measure the effectiveness of our campaigns.
• Preference cookies: We store your language, currency, and display preferences to personalise your experience.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our site, including the SlotLounge login process.

5. Sharing of Your Data

We at SlotLounge Online Casino do not sell or rent your personal data to any third party. However, we may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party processors — such as our SOFTSWISS platform provider, payment processors, and game studios — who assist us in delivering our services. These parties are bound by confidentiality agreements and data protection obligations.
• Regulatory authorities: We may disclose your information to licensing bodies, law enforcement agencies, or financial regulators when required by applicable law.
• Identity verification providers: We share your documents with KYC partners to confirm your identity and age.
• Fraud prevention: We may share data with anti-fraud networks to detect and prevent suspicious or illegal activity.

6. Data Retention

Here at SlotLounge, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulatory obligations. Typically, we retain account and transaction data for a minimum of five years following account closure to comply with AML and financial regulations. Dormant accounts that have been inactive for 12 or more months may be subject to an inactivity fee of 25 EUR per month. If we are unable to reach you for a period of two weeks during an ongoing verification process, your account may be temporarily locked.

7. Your Rights

We respect your rights as a data subject. Depending on your jurisdiction, you may be entitled to exercise the following rights in relation to your personal data held by our Slot Lounge Online Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to limit how we process your data in specific situations.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact us at support@slotlounge.com. We will respond to your request within 30 days.

8. Data Security

At SlotLounge Casino, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include SSL encryption for all data transmissions, secure payment gateways, access controls on internal systems, and regular security audits. While we strive to maintain the highest standards, no method of transmission over the internet is entirely risk-free, and we encourage you to use strong, unique passwords for your account.

9. Third-Party Links

Our SlotLounge platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party platforms you visit.

10. Children's Privacy

We at SlotLounge Online Casino strictly prohibit anyone under the age of 18 from registering or using our services. We do not knowingly collect personal data from minors. If we discover that a user is underage, we will immediately close their account and delete all associated data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of our services following any update constitutes your acceptance of the revised policy. We recommend that you revisit this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at SlotLounge, please do not hesitate to get in touch. Our support team is available 24/7 and will be happy to assist you.

• Email: support@slotlounge.com
• Live Chat: Available 24/7 directly on our website and via the SlotLounge app
• Website: slotlounge.com